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Refund Policy

Damaged or Opened Products

  • If you receive a product that is damaged or opened, please contact our customer support within [ 3 days] of delivery to report the issue.
  • To process your refund, we may request that you provide photographic or video evidence of the damaged or opened product.
  • Once the issue is verified, we will initiate a refund for the amount paid or arrange for a replacement of the same product, depending on your preference and product availability.

Refund Processing

  • Refunds will be processed back to the original form of payment used for the purchase.
  • Please allow for a reasonable processing time for the refund to reflect in your account, which may vary depending on your bank or payment provider.

Return/Exchange Policy

  • No Return for Perishable Items
  • Due to the perishable nature of our products, we do not accept returns or exchanges

Exceptions: Damaged or Opened Products

  • As mentioned in our refund policy, if you receive a product that is damaged or opened, please contact our customer support within [ 3 days ] of delivery.
  • We will work with you to resolve the issue by providing a refund or a replacement for the same product, based on product availability and your preference.

Handling of Perishable Items

  • We take utmost care in packaging and handling our perishable food items to ensure their freshness and quality upon delivery.
  • We use appropriate packaging materials, including insulated containers and ice packs, to maintain the optimal temperature during transit.

 

Shipping Restrictions

  • Due to the perishable nature of our products, we may have certain shipping restrictions to specific areas or during extreme weather conditions.
  • We reserve the right to cancel or delay orders if we determine that it may compromise the quality and freshness of the products during transit.

Refund Policy

Damaged or Opened Products

  • If you receive a product that is damaged or opened, please contact our customer support within [ 3 days] of delivery to report the issue.
  • To process your refund, we may request that you provide photographic or video evidence of the damaged or opened product.
  • Once the issue is verified, we will initiate a refund for the amount paid or arrange for a replacement of the same product, depending on your preference and product availability.

Refund Processing

  • Refunds will be processed back to the original form of payment used for the purchase.
  • Please allow for a reasonable processing time for the refund to reflect in your account, which may vary depending on your bank or payment provider.

Return/Exchange Policy

No Return for Perishable Items

  • Due to the perishable nature of our products, we do not accept returns or exchanges

Exceptions: Damaged or Opened Products

  • As mentioned in our refund policy, if you receive a product that is damaged or opened, please contact our customer support within [ 3 days ] of delivery.
  • We will work with you to resolve the issue by providing a refund or a replacement for the same product, based on product availability and your preference.
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